Client Feedback Form

Your feedback is critical and very valuable. Please help us by completing this form. It is only with your feedback that we can ensure we provide the quality of services we set out to.

Your Name(s):

Arctic Travel Centre Consultant Name

Alana Cinzia Hayley Jennifer Rachel


In which Polar regions did you travel:
Svalbard (Spitsbergen)Canadian High ArcticGreenland & IcelandFranz Josef Land & North Pole

Travel Arrangements:

Please rate your impression of local services used while you were travelling prior to or after your Arctic voyage

Local Services: Poor Average Good Very Good Excellent
Airlines Poor Average Good Very Good Excellent
Buses Poor Average Good Very Good Excellent
Trains Poor Average Good Very Good Excellent
Hotels Poor Average Good Very Good Excellent
Local Representatives Poor Average Good Very Good Excellent
Local Guides Poor Average Good Very Good Excellent

Comments: Please tell us about any standout experiences (positive and negative) while you were travelling

Your Arctic Ship & Voyage

Ship Services Poor Average Good Very Good Excellent
Arrival/Safety & Environmental briefings Poor Average Good Very Good Excellent
Presentations during your voyage Poor Average Good Very Good Excellent
Zodiac excursions and shore landings Poor Average Good Very Good Excellent
Your cabin Poor Average Good Very Good Excellent
Bar onboard ship Poor Average Good Very Good Excellent
Meals onboard ship Poor Average Good Very Good Excellent

Other comments:

Expedition Staff

How did you rate the Expedition team aboard your voyage?

Poor Average Good Very Good Excellent
Knowledge Poor Average Good Very Good Excellent
Approachability Poor Average Good Very Good Excellent
Communication Poor Average Good Very Good Excellent
Enthusiasm Poor Average Good Very Good Excellent
Overall Poor Average Good Very Good Excellent

Any specific feedback about any of your crew?

Activities

Activities Poor Average Good Very Good Excellent
Kayaking/Camping - other activity (if participated) Poor Average Good Very Good Excellent
Tour Leader Poor Average Good Very Good Excellent
Equipment provided Poor Average Good Very Good Excellent


Our Services

Please rate your impression of the service you received from the Arctic Travel Centre staff (or your agent) and the quality of the travel documentation provided by us.

Our services: Poor Average Good Very Good Excellent
Customer Services Poor Average Good Very Good Excellent
Professionalism & courtesy Poor Average Good Very Good Excellent
Knowledge of destinations & associated travel Poor Average Good Very Good Excellent
Content of itinerary Poor Average Good Very Good Excellent
Pre-departure information Poor Average Good Very Good Excellent
Final documentation Poor Average Good Very Good Excellent

Any other comments:



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How did you hear about us ?



If referred, who by?

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Where would you most likely to travel next ?

Would you consider using our service again ?