Client Feedback Form

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Your feedback is critical and very valuable. Please help us by completing this form. It is only with your feedback that we can ensure we provide the quality of services we set out to.

    Your Name(s):

    Email:

    Arctic Travel Centre Consultant Name

    Alana

    Cinzia

    Hayley

    Jennifer

    Rachel

    Anna

    In which Polar regions did you travel:
    Svalbard (Spitsbergen)Canadian High ArcticGreenland & IcelandFranz Josef Land & North Pole

    Which ship did you travel on:

    Travel Arrangements:

    Please rate your impression of local services used while you were travelling prior to or after your Arctic voyage

    Local Services:

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Airlines

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Buses

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Trains

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Hotels

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Local Representatives

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Local Guides

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Comments: Please tell us about any standout experiences (positive and negative) while you were travelling

    Your Arctic Ship & Voyage

    Ship Services

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Arrival/Safety & Environmental briefings

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Presentations during your voyage

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Zodiac excursions and shore landings

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Your cabin

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Bar onboard ship

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Meals onboard ship

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Other comments:

    Expedition Staff

    How did you rate the Expedition team aboard your voyage?

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Knowledge

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Approachability

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Communication

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Enthusiasm

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Overall

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Any specific feedback about any of your crew?

    Activities

    Activities

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Kayaking (if participated)

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Tour Leader

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Equipment provided

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Our Services

    Please rate your impression of the service you received from the Arctic Travel Centre staff (or your agent) and the quality of the travel documentation provided by us.

    Our services:

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Customer Services

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Professionalism & courtesy

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Knowledge of destinations & associated travel

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Content of itinerary

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Pre-departure information

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Final documentation

    N/A

    Poor

    Average

    Good

    Very Good

    Excellent

    Any other comments:

    Please tick here if you don't wish us to use your comments in our publications or website

       .

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