Client Feedback Form

If you are viewing on mobile or tablet please turn your device to view this form in landscape.

Your feedback is critical and very valuable. Please help us by completing this form. It is only with your feedback that we can ensure we provide the quality of services we set out to.

    Your Name(s):

    Email:

    Arctic Travel Centre Consultant Name

    Alana Cinzia Hayley Jennifer Rachel Anna


    In which Polar regions did you travel:
    Svalbard (Spitsbergen)Canadian High ArcticGreenland & IcelandFranz Josef Land & North Pole

    Which ship did you travel on:

    Travel Arrangements:

    Please rate your impression of local services used while you were travelling prior to or after your Arctic voyage

    Local Services: N/A Poor Average Good Very Good Excellent
    Airlines N/A Poor Average Good Very Good Excellent
    Buses N/A Poor Average Good Very Good Excellent
    Trains N/A Poor Average Good Very Good Excellent
    Hotels N/A Poor Average Good Very Good Excellent
    Local Representatives N/A Poor Average Good Very Good Excellent
    Local Guides N/A Poor Average Good Very Good Excellent

    Comments: Please tell us about any standout experiences (positive and negative) while you were travelling

    Your Arctic Ship & Voyage

    Ship Services N/A Poor Average Good Very Good Excellent
    Arrival/Safety & Environmental briefings N/A Poor Average Good Very Good Excellent
    Presentations during your voyage N/A Poor Average Good Very Good Excellent
    Zodiac excursions and shore landings N/A Poor Average Good Very Good Excellent
    Your cabin N/A Poor Average Good Very Good Excellent
    Bar onboard ship N/A Poor Average Good Very Good Excellent
    Meals onboard ship N/A Poor Average Good Very Good Excellent

    Other comments:

    Expedition Staff

    How did you rate the Expedition team aboard your voyage?

    N/A Poor Average Good Very Good Excellent
    Knowledge N/A Poor Average Good Very Good Excellent
    Approachability N/A Poor Average Good Very Good Excellent
    Communication N/A Poor Average Good Very Good Excellent
    Enthusiasm N/A Poor Average Good Very Good Excellent
    Overall N/A Poor Average Good Very Good Excellent

    Any specific feedback about any of your crew?

    Activities

    Activities N/A Poor Average Good Very Good Excellent
    Kayaking (if participated) N/A Poor Average Good Very Good Excellent
    Tour Leader N/A Poor Average Good Very Good Excellent
    Equipment provided N/A Poor Average Good Very Good Excellent


    Our Services

    Please rate your impression of the service you received from the Arctic Travel Centre staff (or your agent) and the quality of the travel documentation provided by us.

    Our services: N/A Poor Average Good Very Good Excellent
    Customer Services N/A Poor Average Good Very Good Excellent
    Professionalism & courtesy N/A Poor Average Good Very Good Excellent
    Knowledge of destinations & associated travel N/A Poor Average Good Very Good Excellent
    Content of itinerary N/A Poor Average Good Very Good Excellent
    Pre-departure information N/A Poor Average Good Very Good Excellent
    Final documentation N/A Poor Average Good Very Good Excellent

    Any other comments:



    Please tick here if you don't wish us to use your comments in our publications or website

       .

    Would you consider using our service again ?

    Would you like to subscribe to our e-newsletter Tailor-Made Journeys?

    The newsletter will keep you up to date with places to visit in the High Arctic, South America, Central America and Antarctica, new properties, updates from our travel specialists, upcoming events and any special offers.